Average Customer Service Representative (CSR) Salary in Kenya

The line graph shows Customer Service Representative (CSR) salary in Kenya on an annual basis. In this graph specifically, it is indicated that as the years of experience increases, so does their wages.

For Customer Service Representative (CSR) working less than a year in a company, you notice that their annual salary starts around Ksh 370,168.24.

As the years of experience reaches 1 to 4, there is a decrease of Ksh 49,990.72 which would decline total wage to Ksh 320,177.52.

Once the experience reaches 5-9 years Customer Service Representative (CSR) salary would increase again to a total of Ksh 376,560.00, adding Ksh 56,382.48 from the last salary increase.

After reaching the 10-19 year experience in their career, another increase in salary will be added to a total of Ksh 742,000.00.

The bar graph data indicates the importance of specific skills which can have a direct impact on Customer Service Representative (CSR)'s salary. It clearly highlights the skills needed for a post of Customer Service Representative (CSR) when hired by an employer.

The most vital skill expected of Customer Service Representative (CSR) is Phone Support which impacts the most than the rest of the skills indicated with a staggering 33% comparatively. Therefore, one’s salary would greatly depend on their skills in Phone Support.

The skill least likely to affect one’s pay would be Customer Service with 2%. It can be said that Customer Service skill will unlikely impact the salary.

This combination of a line and the bar graph shows how the experience affects the salary of Customer Service Representative (CSR). Companies are considering factors like training and education directly affecting the salary offered to you as an employee. The line graph shows the salary increment with the increase in experience whereas the bar graph shows the comparision of how the salary is getting affected based on experience level.

As shown in the trends, lowest earning is Ksh 332,148.00 whereas the highest earning is Ksh 793,247.00 which clearly shows the salary increases with the level of expertise.

Late Career person will earn the maximum salary of Ksh 793,247.00 at 103%. So to summerize, Entry Level earns 1% less than the average salary, Early Career earns 15% less than the average salary, Mid Carrer earns 0% less than the average salary, Late Career earns 103% more than the average salary.