Average Customer Service Representative (CSR) with Problem Solving Skills Salary in Kenya
The average annual salary of Customer Service Representative (CSR) is Ksh 390,791.00
The starting salary of Customer Service Representative (CSR) is between Ksh 19,457.00 and Ksh 22,890.00 whereas the maximum salary range is between Ksh 48,410,000.00 and Ksh 55,671,500.00.
| Minimum Annual Pay | Maximum Annual Pay |
|---|---|
| Ksh 19,457.00 | Ksh 55,671,500.00 |
The average hourly pay of Customer Service Representative (CSR) is Ksh 210.00.
The starting hourly rate is between Ksh 95.00 and Ksh 111.24 for Customer Service Representative (CSR) whereas the maximum hourly wage is between Ksh 4,360.00 and Ksh 5,014.00.
| Minimum Hourly Pay | Maximum Hourly Pay |
|---|---|
| Ksh 95.00 | Ksh 5,014.00 |
- Currency : KES
- Annual Salary : Ksh 390,791.00
- Hourly Pay : Ksh 210.00
- Weekly Pay : Ksh 7,090.00
- Fortnightly Salary : Ksh 14,180.00
- Monthly Salary : Ksh 30,723.00
Customer Service Representative (CSR) Salary Comparison by Gender
This pie chart demonstrates the gender share for Customer Service Representative (CSR). As indicated, the golden colour represents the percentage share for women and the green represents the percentage share for men.
As shown in the chart, female employees are involved significantly more as Customer Service Representative (CSR) compared to male. Their involvement is 56% while of male is only 44%.
Salary Distribution Based on Years of Experience
The line graph shows Customer Service Representative (CSR) salary in Kenya on an annual basis. In this graph specifically, it is indicated that as the years of experience increases, so does their wages.
For Customer Service Representative (CSR) having experience between 1-4 years, their salary is around Ksh 365,422.72.
Once the experience reaches 5-9 years Customer Service Representative (CSR) salary would increase again to a total of Ksh 533,460.00, adding Ksh 168,037.28 from the last salary increase.
Prominent Skills Affecting Customer Service Representative (CSR) Salary
The bar graph data indicates the importance of specific skills which can have a direct impact on Customer Service Representative (CSR)'s salary. It clearly highlights the skills needed for a post of Customer Service Representative (CSR) when hired by an employer.
The most vital skill expected of Customer Service Representative (CSR) is Phone Support which impacts the most than the rest of the skills indicated with a staggering 30% comparatively. Therefore, one’s salary would greatly depend on their skills in Phone Support.
The skill least likely to affect one’s pay would be Customer Relations with 18%. It can be said that Customer Relations skill will unlikely impact the salary.
Compensation Statistics Based on Experience Levels
This combination of a line and the bar graph shows how the experience affects the salary of Customer Service Representative (CSR). Companies are considering factors like training and education directly affecting the salary offered to you as an employee. The line graph shows the salary increment with the increase in experience whereas the bar graph shows the comparision of how the salary is getting affected based on experience level.
As shown in the trends, lowest earning is Ksh 375,159.00 whereas the highest earning is Ksh 547,107.00 which clearly shows the salary increases with the level of expertise.
Mid Carrer person will earn the maximum salary of Ksh 547,107.00 at 40%. So to summerize, Early Career earns 4% less than the average salary, Mid Carrer earns 40% more than the average salary.