Average Customer Service Representative (CSR) with Customer Service Skills Salary in Kenya
The average annual salary of Customer Service Representative (CSR) is Ksh 398,170.00
The starting salary of Customer Service Representative (CSR) is between Ksh 62,169.00 and Ksh 73,140.00 whereas the maximum salary range is between Ksh 1,070,000.00 and Ksh 1,230,500.00.
| Minimum Annual Pay | Maximum Annual Pay |
|---|---|
| Ksh 62,169.00 | Ksh 1,230,500.00 |
The average hourly pay of Customer Service Representative (CSR) is Ksh 196.95.
The starting hourly rate is between Ksh 89.00 and Ksh 105.06 for Customer Service Representative (CSR) whereas the maximum hourly wage is between Ksh 1,061.64 and Ksh 1,221.00.
| Minimum Hourly Pay | Maximum Hourly Pay |
|---|---|
| Ksh 89.00 | Ksh 1,221.00 |
- Currency : KES
- Annual Salary : Ksh 398,170.00
- Hourly Pay : Ksh 196.95
- Weekly Pay : Ksh 7,025.00
- Fortnightly Salary : Ksh 14,050.00
- Monthly Salary : Ksh 30,441.00
Customer Service Representative (CSR) Salary Comparison by Gender
This pie chart demonstrates the gender share for Customer Service Representative (CSR). As indicated, the golden colour represents the percentage share for women and the green represents the percentage share for men.
As shown in the chart, male employees are involved significantly more as Customer Service Representative (CSR) compared to female. Their involvement is 53% while of female is only 47%.
Salary Distribution Based on Years of Experience
The line graph shows Customer Service Representative (CSR) salary in Kenya on an annual basis. In this graph specifically, it is indicated that as the years of experience increases, so does their wages.
For Customer Service Representative (CSR) having experience between 1-4 years, their salary is around Ksh 365,021.13.
Once the experience reaches 5-9 years Customer Service Representative (CSR) salary would increase again to a total of Ksh 408,720.00, adding Ksh 43,698.87 from the last salary increase.
Prominent Skills Affecting Customer Service Representative (CSR) Salary
The bar graph data indicates the importance of specific skills which can have a direct impact on Customer Service Representative (CSR)'s salary. It clearly highlights the skills needed for a post of Customer Service Representative (CSR) when hired by an employer.
The most vital skill expected of Customer Service Representative (CSR) is Phone Support which impacts the most than the rest of the skills indicated with a staggering 31% comparatively. Therefore, one’s salary would greatly depend on their skills in Phone Support.
The skill least likely to affect one’s pay would be Problem Solving with 1%. It can be said that Problem Solving skill will unlikely impact the salary.
Compensation Statistics Based on Experience Levels
This combination of a line and the bar graph shows how the experience affects the salary of Customer Service Representative (CSR). Companies are considering factors like training and education directly affecting the salary offered to you as an employee. The line graph shows the salary increment with the increase in experience whereas the bar graph shows the comparision of how the salary is getting affected based on experience level.
As shown in the trends, lowest earning is Ksh 382,243.00 whereas the highest earning is Ksh 426,042.00 which clearly shows the salary increases with the level of expertise.
Mid Carrer person will earn the maximum salary of Ksh 426,042.00 at 7%. So to summerize, Early Career earns 4% less than the average salary, Mid Carrer earns 7% more than the average salary.